Frequently Asked Questions

  • What is Marco Polee?

    Marco Polee is a peer to peer platform which redefines the way people exchange their currency. The platform gives our members the ability to search, create and exchange their currency with other members at the location and time most convenient for them.

  • How does Marco Polee work?

    Click here to see how Marco Polee works.

  • Is there a fee using Marco Polee?

    Marco Polee is 100% free for all users. Our platform has absolutely no hidden fees or commission - simply sign up and start exchanging with others.

  • Who is Marco Polee for?

    Anyone who is looking to exchange currency. For business trips, holidays or moving overseas - we're here to provide a better and smarter option.

  • Why should I use Marco Polee?

    Marco Polee has absolutely no fees, and takes 0% commissions when members want to exchange currency. Our members exchange at the live foreign exchange market rate, with adjustable amounts for exchange and meet up in a location and time most convenient for them. Join our community of members who want to exchange currency and not lose out to the Banks or Money Changers.

  • How do I start using Marco Polee?

    Create an account with Marco Polee using your social media account (Facebook, LinkedIn or Google+) - Click here to start.

  • How do I reset my password?

    Click here to reset your password. We will send you an email notification to create a new password.

  • What if I can't find the currency that I am looking for?

    We are an ever-growing community, however there may be occasions your currency match isn't available at your specific location. Help others by creating your listing today. Click here to create a listing.

  • How many listings can I create?

    As many as you like. There is no limit on the number of exchanges.

  • How do I edit or delete my listing?

    At the moment we do not have the function for user's to edit their listing. Instead you can delete your listing by going into your Dashboard (clicking your profile image on the top right) and go into My Listing, find your listing you want to delete and click on the delete button.

  • Where is a good place to meetup for my exchange?

    Safety and security is our top priority at Marco Polee. We suggest to meetup at public and populated areas such as Cafes, Restaurants, Shopping Malls, Airports etc. Always check the proposed location is in a public or populated area before accepting the exchange.

  • How can I provide feedback on my exchange?

    After you have completed an exchange, you will receive an email to provide some quick feedback on how your exchange went. By responding to this email, you can help us understand your experience and keep making Marco Polee better.

  • How do I contact the Marco Polee team?

    We are open to hearing all your feedback and suggestions on how we can keep making this platform better for you. Click here to contact us.

    Alternatively, click our feedback button located on the bottom right hand corner of the page.

  • How does the exchange rate work?

    Our exchange rate is updated hourly from the live foregin exchange market.

  • How do I lock my exchange rate to my listing?

    When creating your listing there is an option to lock your exchange rate. When a locked exchange rate is applied to your listing, you cannot remove it. The benefit for locking your exchange rate at this point is so you know the exact amount you will receive without being impacted by the live market rate changing constantly.

  • How do I have a floating exchange rate against my listing?

    A floating exchange rate is assigned by default (unless changed to Locked Rate) to your listing during creation. The benefit for using floating exchange rate is that your listing will always be up to date with the live exchange market rate.

  • What is a floating exchange rate?

    A floating exchange rate is an exchange rate that is constantly changing in response to the foregin exchange market.

  • Why should I share my contact phone number?

    Sharing your contact phone number will allow better communication when meeting up with another member. To protect your privacy, your contact phone number will only be displayed to the other member when both members have agreed on the meetup.

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